ENBD - Saida

The redesign will be focused on an ENBD X mobile app
since it is essential for users who prioritise quick access to
their financial tools. The issues such as complex and user unfriendly interface, bugs, and lack of context aware elements will be addressed.

Proposed Solution:

• Conduct user interviews• Grab inspiration from other successful mobile banking appsbased on reviews and surveys• Ensure compliance with Web Content Accessibility Guidelines to improve usability for all users• Integrate better in-app support system with live chat, morecoherent responses, up-to-date FAQs, and easy issue tracking

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